Jabber Failed to Start a New Session Try Again Jabber failed to Start a New Session Try Again

Overview

On occasion, the employees may encounter bug when using the Cisco Virtual Phone (Jabber) software. Beneath are issues that have been reported to the Role of Information Applied science forth with possible solutions. If none of the solutions listed resolve your result, please submit a ticket using the button below.

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What is the minimum version of the Operating Systems Supported

Operating Organisation	Minimum Supported Version
Microsoft Windows	Windows 8.one, just Windows 10 is recommended.
Apple macOS	macOS ten.fourteen (Mojave) or later is recommended.
Apple iOS	Apple iOS 13.x or later.
Android	Android 7.0 (Nougat) or later is recommended.

Common Bug:

• Residential Internet Service Provider Performance Issues
• Cisco Jabber not starting automatically
• Access to Jabber Clients
• Login Issues
• Call-ID Issues:
• Not receiving any voicemails (including email notifications):
• Known Jabber issues caused by VPN
• Unable to brand outbound calls or forwards calls
• Accessing the Self-Intendance Portal
• Voicemail Service is non connecting
• Phone Service is not connecting
• No audio or called party cannot hear y'all.

Residential Internet service provider Functioning Bug

With more people than always working from and keeping the family dwelling to help stem the propagation of COVID-19, residential Internet service providers are existence overloaded.  If your Internet connection feels slow, one possible reason is that your Internet connection tin can't concur up to your whole family getting online at the aforementioned time. It might as well be because of outdated home routers and modems.  If you lot are using wireless in your home, it may be interference or low signal strength.  Past your home, residential service providers tend to take entire neighborhoods share a single link back to the carrier router.  This tin also be overloaded.

Symptoms of dwelling house and residential operation issues:

• "Cannot Connect to Server" errors.
• One-fashion Audio
• Choppy Sound
• Call Drops
• A Ring, so a busy signal

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Cisco Jabber non starting automatically

If the Cisco Virtual Phone is non running, you may not receive phone calls.  To configure the Cisco Virtual Phone to outset automatically, do the post-obit:

1. Launch the Cisco Jabber application

   

2. One time you lot have signed into Jabber, open up "My profile and settings" (The icon with your commencement Initial in the upper left corner of the screen). Alternatively, y'all can click on the gear icon in the upper right corner of the screen.

   

3. Click on "Settings".

   

4. Under the default General tab, you lot will encounter Startup at the top. Click the box for First Cisco Jabber when my figurer starts and it will insert a check-marker, showing it is selected. Click OK to save the setting.​​

   

5. Jabber will now launch equally soon as your estimator is signed in.

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Login Issues

Jabber users your NetID/Agile Directory account.  Make sure y'all are entering your full NetID (user@hccfl.edu).  Another possible cause of login failures is that your password has expired.  visit netid.hccfl.edu to reset your password and effort again.  In rare instances we accept noticed rebooting your estimator has helped in this situation as well.

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Admission to Jabber Clients

To employ Jabber, yous will need to submit a ticket requesting it, forth with the specific version(s) you lot demand. Until this is completed, and you have received a confirmation electronic mail back with the specific details related to the version(south) yous requested, y'all will not have a functioning Jabber account for your HCC phone number. Attempting to install the client without a valid license congenital for you volition result in the installation declining at sign-in.

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Login Issues

Jabber users your NetID/Active Directory account.  Make certain you are entering your full NetID (user@hccfl.edu).  Some other possible crusade of login failures is that your countersign has expired.  visit netid.hccfl.edu to reset your password and try again.  In rare instances nosotros have noticed rebooting your computer has helped in this situation as well.

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Call-ID Issues:

Your Jabber account matches your desk phone's Caller ID since it is the same. Notwithstanding, if yous are experiencing issues where callers are stating they see something else, please verify if they have your contact information saved to their contacts every bit something else. A caller'southward contact settings will affect what they see on their telephone. For instance, if a relative has your work number saved in their contacts under "Aunt Jane", they volition run across that instead.

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Non receiving any voicemails (including email notifications):

Please verify if your number is call forwarding. If you take phone call forwarding enabled, information technology will bypass your HCC voicemail and go to the forwarded numbers instead.

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Known Jabber issues acquired past VPN

If your VPN connectedness drops, your Jabber calls will be affected.  Jabber will reconnect to its servers simply a driblet of your VPN connection is viewed as a temporary network outage and all connections are dropped.

• HCC_VPN – Jabber works with all services
• HCC_VPN_Internal – Jabber will not work.

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Unable to make outbound calls or forward calls

Cisco Jabber works the same as your desk-bound phone at work.

• To make an internal phone call, simply punch the four-digit extension.
• To make a local call in the 813 area code, you must punch nine first and and so the seven-digit telephone number.
• To make a call to any number outside of the 813 area lawmaking, punch 91 and the x-digit phone number.

Also, when entering the phone number for telephone call forwarding, enter the number as a long-altitude number as 91[10-digit number].  For example, 918135551212.
Please do not perform a test call from the number you are phone call forwarding to.  It volition not work.

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Accessing the Self-Care Portal

You must exist continued to HCC_VPN to access the self-care portal

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Voicemail Service is not connecting

This happens when y'all do not have ALL of the certificates during the setup process.  To fix this problem, try the following

1. Sign out
2. Reset Jabber (below the sign-in)
3. Uninstall/Delete the Jabber application
4. Reinstall Jabber from the Play Store
5. Sign in and accept ALL the certificates.

If it still does not connect, you lot accept ii options to bank check voicemail

1. If the voicemail is associated with you (not a departmental phone) then you tin however become your voicemail in your e-mail inbox as you do at the role.
2. Dial into the voicemail organisation by dialing 7777 from within Jabber or 253-7777 from your jail cell/abode phone.  You will be asked for your extension and your PIN.

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Phone Service is not connecting

This happens when a user does not type in the user name exactly equally it is in the Cisco Phone call Manager.  To set up this issue:

1. Sign out of Jabber
2. Reset Jabber (below the sign-in)
3. Sign in using your NetID and Password in all lower case.  If OIT has provided you different credentials, enter them exactly as they appear in the email.

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No audio or called party cannot hear you lot.

Change or verify your audio setup in Jabber.

1. Click the gear icon in the upper right of your screen
2. Click Settings
3. Click Sound
4. In the drop-down carte, select your speaker and microphone

Verify that y'all have non muted your microphone or speakers.
Other causes can exist network performance issues on your home network.

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Source: https://hccfl.teamdynamix.com/TDClient/1836/Portal/KB/ArticleDet?ID=104369

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